A screen reports that a feature is not included in your plan, but you believe it should be available.
Most likely: a slow or dropped connection
Feature availability is checked against the server. If that check fails — on a weak connection, for example — a screen can briefly report a feature as unavailable when it is in fact enabled.
Try first: check the branch’s internet connection, then reload the application. If the feature appears, this was the cause and nothing is wrong with your account.
Next: is it enabled for this branch?
Many features are enabled per branch rather than per business. A feature can be on for three branches and off for a fourth.
Check in Super Admin whether the feature is enabled for the specific branch reporting the problem, not just for the organisation.
Then: does your plan include it?
If it is genuinely not part of your plan, the message is correct. Email admin@aesoni.in and we will tell you what it takes to add it.
If it persists
Email us with the branch name, the feature, and a screenshot. Include whether the feature works at other branches — that immediately tells us whether it is account-level or branch-level.