Draft — requires legal review before publication.
Subscriptions
Subscription fees are billed in advance and are generally non-refundable. You may cancel at any time; your subscription continues to the end of the period you have paid for, and is not renewed.
When we will refund
- Billing error. If we charged you incorrectly, we refund the difference in full.
- Duplicate payment. Refunded in full.
- Service failure. If the service is materially unavailable for a sustained period due to our fault, we may refund or credit the affected period.
First 14 days
If you are a new customer and the product does not do what we told you it would, tell us within 14 days of your first payment and we will refund that payment.
We would rather understand what went wrong than keep money from a customer we did not serve properly.
What is not refundable
- Partial months after cancellation
- Implementation, migration or training fees once the work has been done
- Charges for periods you were subscribed and the service was available
How to request
Email admin@aesoni.in with your account name and what happened. We aim to respond within 3 business days. Approved refunds are returned to the original payment method, typically within 7–10 business days.
Statutory rights
Nothing here limits rights you have under Indian law, including the Consumer Protection Act 2019 where it applies.