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Help centre

Help

Setup guides and fixes for the problems that actually come up. If you cannot find it here, email admin@aesoni.in.

Getting started

Getting a branch live

The order of steps to bring a new branch onto AesoniONE FranchiseOS — from first login to taking a live bill.

Fixing errors

What to check when something is not working.

"Not included in your plan" when the feature should be enabled

Why AesoniONE may report a feature as unavailable even when your plan includes it, and what to do.

Printer not found or receipt not printing

What to check when a receipt or kitchen ticket does not print from the AesoniONE till.

Still stuck?

Email admin@aesoni.in with your branch name and what you were doing when it happened. A screenshot helps.