FranchiseOS · Customers & Loyalty
Know who comes back, across every branch
Most outlets have no idea who their regulars are. The data exists in every bill ever raised, but it is never captured, so marketing is guesswork.
Customer profiles build from actual billing — visits, spend and history, shared across branches rather than trapped in one outlet.
The loyalty programme runs across the whole business, so a customer earns at one branch and redeems at another.
Loyalty is included. Most Indian platforms charge for it separately.
What's included
Customer CRM
Customer directory and repeat/at-risk insights.
Loyalty Programme
Points earning and redemption. Org-wide: one points balance follows the customer between branches.
In the product
Pending the theme redesign and a screenshot-safe demo org.
Questions
Does loyalty work across branches?
Yes. Earning and redemption are business-wide, not per outlet.
How do we capture customer details?
At billing, typically by phone number — which also enables sending the bill on WhatsApp.
Is loyalty an extra cost?
No. It is part of the platform.